So I've started a second blog as part of my job. This one is nasty. It covers a really hairy aspect of my job, responsibility for Adobe's installation and licensing technologies. I inherited installers in 2007 and licensing in 2008. They both are unglamorous, time consuming and fraught with esoteric problems. Its the least attractive part of the software business and its landed on my lap.
I put up the first post late last night and have > 20 comments already; plus a fair number of links to it from others. Luckily, we've been doing customer outreach for about a year now and most of the REALLY ANGRY customers have already blown off steam. So the comments here are fairly friendly thus far.